Xactware end-user license agreement (EULA)

Xactware privacy notice

OneXperience copyright

Xactware Information Security frequently asked questions (FAQ)

Policyholder: What are the system requirements for OneXperience?

Policyholder: How do I join my project?

Policyholder: Why can't I log in?

Policyholder: What if I can't remember my password?

Policyholder: How do I change my account password?

Policyholder: How do I change my account email address (Xactware ID)?

Policyholder: How do I add or change my personal information?

Policyholder: What are the benefits of setting my policy preferences?

Policyholder: How do I let my team know how and when to contact me?

Policyholder: How do I edit my personal preferences?

Policyholder: Why are my video collaboration buttons disabled?

Policyholder: How do I take a measurement using the Measure tool?

Policyholder: How do I exit the Measure tool?

Policyholder: How do I take a video of measurements I am taking?

Policyholder: Can I take pictures during the call?

Policyholder: How do I open the Measure tool?

Policyholder: How do I know if a device used for a live call is AR-compatible?

Policyholder: How do I know if I can use the Measure tool?

Policyholder: How do I take a snapshot of a measurement I am taking?

Policyholder: What is the Measure tool?

Policyholder: What if I mark a wrong point?

Policyholder: What if I don't get any videos or snapshots from a live call?

Policyholder: How long can a live call last?

Policyholder: What types of files can I upload to my project?

Policyholder: Who gets to see files in my project?

Policyholder: How do I see the files in my project?

Policyholder: How do I see the details of a file?

Policyholder: How do I add files to a project?

Policyholder: How do I share files in my project?

Policyholder: How do I take a snapshot of a video while I’m watching it?

Policyholder: What information is included with snapshots taken from videos?

Policyholder: How do I take a snapshot of an image while I’m looking at it?

Policyholder: What information is included with snapshots taken from photos?

Policyholder: How do I know when and where project media was captured?

Policyholder: How do I download files?

Policyholder: How do I remove files from my project?

Policyholder: What happens to the files in my project if it is marked complete or archived?

Policyholder: What does filtering project files do?

Policyholder: How do I filter files?

Policyholder: How do I know when someone adds a file to my project?

Policyholder: How do I create a label?

Policyholder: How do I delete a label?

Policyholder: How do I remove a label from a file?

Policyholder: How do I edit a label?

Policyholder: How do I share or unshare a file label?

Policyholder: How do I apply a label to a file?

Policyholder: Who gets to see the messages in my project?

Policyholder: How do I send messages?

Policyholder: How do I know if I have new messages in OneXperience?

Policyholder: How do I reply to a message?

Policyholder: What happens to messages if my project is finished and archived?

Policyholder: How do I let my insurance company know how I feel about the work being done on my project?

Policyholder: How do I choose who gets to see my current level of satisfaction?

Policyholder: How do I update my level of satisfaction if it changes?

Policyholder: How do I see my project team?

Policyholder: How do I find team members’ contact information?

Policyholder: What is the shared calendar?

Policyholder: How do I see event details?

Policyholder: How do I open the shared calendar?

Policyholder: How do I add an event to the shared calendar?

Policyholder: How do I edit events in the shared calendar?

Policyholder: How do I delete an event from the shared calendar?

Policyholder: How do I add an event from the shared calendar to my personal calendar?

Policyholder: How do I know when I can start working on a personal property task?

Policyholder: Can I attach an image file to a personal property item?

Policyholder: How do I add file attachments to my personal property items?

Policyholder: How do I know where file attachments were captured?

Policyholder: How do I edit inventory item details?

Policyholder: How do I know when changes are made to my personal property inventory?

Policyholder: How do I find items in my personal property inventory?

Policyholder: When should I submit changes to my personal property inventory?

Policyholder: How do I submit changes to my personal property inventory?

Policyholder: How do I complete a flagged item task?

Policyholder: How do I see the details of a flagged item?

Policyholder: How do I delete inventory items?

Policyholder: What are flagged items?

Policyholder: How do I know if I need to work on a flagged item?

Policyholder: How do I reset my flagged item filter settings?

Policyholder: How do I keep track of flagged items assigned to me?

Policyholder: How do I filter flagged items?

Policyholder: Who can see submitted task information?

Policyholder: Where do I find submitted task information?

Policyholder: What information is included in the submitted task PDF?

Policyholder: Where do I find the files uploaded as part of a task?

Policyholder: What are in-app notifications?

Policyholder: How do I access my notification history?

Policyholder: How do I clear my in-app notification folder?

Xactware end-user license agreement (EULA)

Privacy notice

OneXperience Copyright

Xactware Information Security Frequently Asked Questions

Administrator: What is accessibility?

Administrator: OneXperience accessibility statement

Administrator: How do I scan forms to see if they are accessible?

Administrator: What if I can't remember my account password?

Administrator: What are the system requirements for OneXperience?

Administrator: How do I update my personal information?

Administrator: How do I change my account password?

Administrator: What are resources?

Administrator: How do I know which resources haven't responded to their invitations?

Administrator: How do I add resources?

Administrator: How do I assign or edit resource roles?

Administrator: How do I remove a resource?

Administrator: What are teams and why should I use them?

Administrator: How do I edit a team?

Administrator: How do I delete a team?

Administrator: Can I use the Fraud Agreement option?

Administrator: How do I track users who accept legal agreements?

Administrator: Can I disable the fraud agreement requirement?

Administrator: How do I make sure mobile app users agree to the Important Information?

Administrator: How do I run a report?

Administrator: How do I access a report I requested?

Administrator: How do I know if an invoice has been processed?

Administrator: What is an API?

Administrator: What if I can’t find or remember the API key?

Administrator: Why would I need an API key and username?

Administrator: Who uses the username and API key?

Administrator: How do I generate a username and API key?

Administrator: Where can my developers find a list of available APIs and documentation to implement them?

Administrator: Start using the Business Rules feature

Administrator: Add, edit, archive, and delete business rules

Administrator: Create, edit, and delete rule sets

Administrator: Export, execute, and delete recommendations

Administrator: How do I create a form?

Administrator: How do I duplicate a form?

Administrator: How do I see when a form was last modified?

Administrator: How do I see who last modified the form?

Administrator: How do I see when a form was last published?

Administrator: How do I delete a form?

Administrator: How can I find out what forms are available?

Administrator: How do I see what task is associated with a form?

Administrator: How do I see if a form is published?

Administrator: How do I revert to the previous version of a form?

Administrator: What do I need to know about adding a room shape question to a form?

Administrator: How do I preview a form?

Administrator: What does it mean when a form is compliant with Web Content Accessibility Guidelines (WCAG)?

Administrator: What are some of the best practices to use to make forms Web Content Accessibility Guidelines- (WCAG-) compliant?

Administrator: Are any form templates already Web Content Accessibility Guidelines- (WCAG-) compliant?