What's New in OneXperience

Instance administrators can now require a secondary MFN for custom tasks when the Sync content to additional MFN option is enabled.

Non-policyholder users can now access two new additional living expenses (ALE) Detail reports:

• ALE temporary housing report, which provides specific details about a displaced policyholder’s temporary housing, including the type of housing, whether a kitchen is available in the housing, and check in and check out dates.
• ALE exclusions report, which provides exclusion information, including the reason an expense was excluded.

Non-policyholder users can now create Image Analytics Media Sheets that contain image forensics findings for images processed through the Image Analytics service.

Adjusters can no longer create policyholder accounts with the same email address used to create adjuster accounts or addresses that include claim processing company domains.

We added a new billing report to provide a comprehensive view regarding the events, and users whose actions initiated events, processed through our new billing tool.

We reorganized the report list to help users better identify which reports have been updated and are generated using our Snowflake database.

To improve performance and speed, a new version of the Documents detail report is now generated using our Snowflake database with v2 designated in the Report selector.

We replaced XID services with User Service to allow for better integration with other Verisk and Xactware products. Users will now use their UserID as their primary ID.

To streamline our transition from using XID to User Service, we changed our API calls for updating and syncing users in both User Service and OneXperience.

Instance Administrators can now create custom administrator roles to better manage access to specific administrative features.

To improve performance and speed, a new version of the Calendar detail report is now generated using our Snowflake database with v2 designated in the Report selector.

Non-policyholder users for instances with 360Value contracts in place can now link a valuation with a OneXperience project using the 360Value Valuation ID.

To streamline our transition from XID to User Service, we updated our API calls for updating and syncing users in both User Service and ClaimXperience.

To improve performance and speed, a new version of the Personal Property detail report is now generated using our Snowflake database with v2 designated in the Report selector.

Instance administrators can now choose to display agent contact information in the Project details drawer.

To improve accessibility in the shared calendar, we replaced event color blocks with icons representing specific calendar events.

We updated the rules engine to include fields from the Roof Age, FireLine, and Aerial Data Imagery services provided by LightSpeed, as well as other project data.

Instance administrators can now designate specific time frames within which policyholders must complete their assigned custom tasks.

We added a Rule sets feature to OneXperience to provide a way for instance administrators to more easily organize their business rules. [XW1X-8696]

This release includes improvements to the performance and stability of OneXperience.

We added the LightSpeed Roof Age service to OneXperience to provide additional risk analysis for projects. If carriers have a Roof Age contract in place, they can enable this service, instance administrators can enable the service and non-policyholder users can request the Roof Age report in the Create a new project drawer when they create a project. They can also request the report for existing projects through the Services tab.

After being run, the Roof Age report is returned in PDF format and automatically uploaded to the files page. The Roof Age service activity is included in the Dashboard Project Activity card and on the Project Activity page.

Instance administrators can now specify which project media file types are automatically exported when those types of files are added, edited, or removed.

We added an option administrators can enable to generate a carrier letter when a project's first custom task is completed. A PDF of this letter is saved to the Files page and can be attached to email notifications.

Instance administrators will now see Aerial Analytics Data options in a new Verisk LightSpeed Reports card, which will display when carriers have the appropriate contracts in place. Existing LightSpeed report settings were also moved into this new card.

Non-policyholder users can now request Aerial Analytics data reports in the Create a new project drawer when they create a project if the carrier has an Aerial Analytics Data contract in place and the instance administrator has enabled the option. They can also request Aerial Analytics Data reports through a project’s Services tab after projects are created.

The dashboard Project Activity card and Project activity page now include notifications of Aerial Data report completion, and the reports are automatically uploaded to the Files page as soon as the reports are received by OneXperience.

We added the LightSpeed Homeowner Data service to OneXperience to provide additional risk analysis for projects. This service is provided upon request when enabled by administrators. Results are returned in PDF format and automatically uploaded to the Files page. Homeowner Data report activity is included in the Dashboard Project Activity card.

To improve performance and speed, new versions of the following reports are now generated using our Snowflake database with the designation of v2 in the Report selector: Custom task report - high level, Video collaboration sessions report.

We updated the icon that iOS users see for the OneXperience app, including in the app store.

We are currently working on our next generation of reports, which will be identified with the v2 designation in the Report selector. We will sunset the original reports when new versions of all existing reports are available.

We upgraded the report service we use to generate requested reports.

You can now use our API offerings to reassign a project's primary contact; you can also use them to add, update, or remove a team member's MFN after a project is created.

To streamline marking projects as complete, we added a Complete Project quick-action button to the dashboards of claims administrators and team members with full access to the project.

Providing a more inclusive experience for users outside of the insurance industry, we added a non-insurance instance type. This alters the insurance-specific field names when selected at instance creation.

This release includes improvements to the performance and stability of OneXperience.

Customers who use our API offerings can now retrieve custom task assignment short link URLs and QR code links that were generated at the time of project creation.

Users can now enable closed captioning on video collaboration live calls.

When transcripts or summaries of MP4 video files are generated, PDFs are also created and added to the Files page.

We added a Summary tab to the File details drawer. The information in this tab provides a brief summary of the transcription, a detailed list of personal property items identified in the transcription, and a way to add those items to an inventory. The Summary feature is only available when an instance administrator enables it.

We added a tab to the File details drawers, which allows you to generate a transcription of an uploaded MP4 video. Transcriptions can be generated for all MP4 videos.

We added an option that allows a project to be automatically marked complete when a specified custom task is completed.

We improved the media sheet creation process to automatically create a new export if files are added after a media sheet is generated.

Carriers can now access short links for custom task assignment URLs, which also allows them to create QR codes for custom task assignments. The short links and QR codes are available via the API only. Including the QR codes in custom task assignments helps assignees more easily complete their custom tasks.

We improved the contrast surrounding buttons and icons to more clearly indicate when keyboard focus is on them.

We added OAuth 2.0 for authenticating using our EDI offerings. This method for authentication is the only option available for new instances and those instances that don't already use Basic Auth. Users who currently use Basic Auth will be able to select either Basic Auth or OAuth 2.0 as their authentication method.

Administrators can now have legal language display on certain form PDFs.

This release includes improvements to the performance and stability of OneXperience.

Users now see calculated values for areas, perimeters, and volumes when they enter room dimensions in custom tasks.

Users with Aerial Imagery contracts in place now have the option to request either the basic or enhanced versions of the Aerial Imagery report.

We added access to the 360Value plug-in for personal lines projects using the Services page where users can edit 360Value valuations ordered through OneXperience.

We added a Scope tab to the Video Collaboration feature in OneXperience. This tab allows users to provide measurements using steps and other types of manual measures.

Custom task reports containing room shapes identified as L-shape and rectangular now include simple calculations for the following:

• Total floor area
• Total wall area
• Total ceiling area
• Total floor perimeter
• Total ceiling perimeter
• Total room volume

New feature

We now offer Aerial Imagery Basic within OneXperience. This imagery, augmented by Verisk analytics, provides reliable, cost-efficient property data that can help reveal hard-to-capture risks and bring application data to life.

Instance administrators can allow non-policyholder users to request Aerial reports automatically at project creation via the Create a new project drawer or manually through the Services module. When the reports are completed and returned, a project activity entry is created, and the report is uploaded to the Files module.

Users must have a contract in place before they can request Aerial reports. Once in place, Aerial reports and the request options appear to instance administrators. Please see your account manager for information about setting up an Aerial Imagery Basic contract.

Improvements

We updated the Custom Task workflow to ensure that line items attached to room shape questions use the room name input, or the question name (if not displayed), as the folder name when sent to Xactimate.

Administrators can now enable a setting that prevents policyholders and other external claim participants from seeing employee names in documents.

New Feature

We now offer Verisk FireLine® within OneXperience. FireLine provides property-specific hazard scores based on the risk factors of fuel, slope, and access, and identifies risks exposed to windborne embers. Other available insights include community-level mitigation information and historical wildfire activity.

Instance administrators can allow non-policyholder users to request FireLine reports automatically at project creation via the Create a new project drawer or manually through the Services module. When the reports are completed and returned, a project activity entry is created and the report is uploaded to the Files module.

Users must have a contract in place before they can use FireLine. However, FireLine and the request options appear to instance administrators and non-policyholder users in a locked or disabled state when the service is unavailable. Please see your account manager for information about setting up a FireLine contract.

Improvements

We updated the way the OneXperience mobile app displays on Android devices to align with Verisk branding guidelines.

We no longer offer RealTwiin® reports through OneXperience.

Instance administrators can enable the option to hide the last names of internal team members from policyholders and external team members for notifications, email messages, in-platform messaging, forms, and calendar items.

We added a one-sentence description to each API offering in Swagger to help users understand the API’s basic function.

We improved the OneXperience-360Value interface to provide options for users evaluating agriculture and mobile/manufactured property types. We did this by:

• Adding Manufactured/Mobile as a personal line of business Rating Group option.
• Adding Agricultural as a Lines of Business question option.
• Displaying the Rating Group and Lines of Business options alphabetically.
• Requiring users to select a rating group when the line of business is agricultural.
• Adding Year Built and Square Footage questions under Rating Group.

This release includes improvements to the performance and stability of OneXperience.

Upcoming event

On 2 August 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.

Excel file exports no longer download automatically. Instead, users are notified by email or in-app notifications when the exports are ready. This is consistent with the current process for reports.

Instance administrators can now request that a Verisk administrator configure an SFTP server for receiving custom task reports for completed projects containing completed custom tasks.

Upcoming event

On August 2, 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.

This release includes improvements to the performance and stability of OneXperience.

This release includes improvements to the performance and stability of OneXperience.

Users can now submit .hevc files, which are not supported by some browsers, for conversion into a file type that their browser does support.

OneXperience users creating projects via our API offerings must now identify the line of business for their project at the time of its creation.

Our PLNAR API offering now ensures that the PLNAR Snap request includes the name and contact details for either the user making the PLNAR request or the default primary contact of the project.

When images from returned PLNAR Snap requests are uploaded to OneXperience, they are automatically shared with the user who completed that request. Returned images are also displayed in the Files tab according to the date they were taken. [XWCX-33298, XWCX-33613]

Non-policyholder users working with commercial properties can now specify the line of business and rating group for their OneXperience projects using our API offering. [XW1X-7169]

This release includes improvements to the performance and stability of OneXperience.

This release includes improvements to the performance and stability of OneXperience.

Adjusters now have a link in the Services tab that takes them to the PLNAR 3D model created by the images collected in the PLNAR Snap request. [XWCX-33501]

This release includes improvements to the performance and stability of OneXperience.

OneXperience users are now required to specify the line of business—such as commercial, personal, or other— and rating group of a project upon its creation.

Instance administrators can now require project email addresses on projects to ensure records are updated with all project activity.

When policyholders change the email with which they want to create their account, they are now required to confirm the new email address.

ClaimXperience users who also have accounts with PLNAR, a third-party measurement provider, can enter their PLNAR credentials and request Snap virtual measurement packages through ClaimXperience.

Customers can use our API offerings to request PLNAR Snap packages at project creation or later during the life of the project.

When customers using ClaimXperience assign custom tasks using the Copy URL method, the copied URL will be returned using the API edi-custom-task-assignment-rest GET call.

Policyholders now receive a verification email when they create a OneXperience account with a different email address than the one used to invite them to join their project.

We updated the following in the instance administrator view of ClaimXperience to ensure they conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1:

• The General tab in the Custom Tasks feature
• The Individual resources, Team resources, Company resources, and Company resourced by tables in the Resources feature
• The Active rules table

We fixed an issue that prevented some policyholders from logging in if they were invited to join a OneXperience project via a text message.

When non-policyholder resources with existing OneXperience accounts accept an invitation to join a project, they are automatically taken to the password entry screen.

We fixed an issue that prevented PDFs of completed custom tasks from showing all of the questions or answers that should be at the top and bottom of the page.

We reviewed and updated the form builder to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.

Instance administrators can now create a custom message that displays at the beginning of a video collaboration live call to the call's initiator.

If Xactware administrators have enabled valuation options for OneXperience customers with a 360Value contract, valuations can be automatically requested when creating a project.

We changed the name of the Completion method column to Join method in the Video collaboration session report. We also added Not joined as a join method to indicate the invitee did not join the video collaboration live call.

Video collaboration live call initiators can now begin live calls with their cameras turned off if this option is enabled by their administrators.

We fixed an issue that caused the logged-in user’s profile image to display as the user who uploaded a file when the file was actually uploaded by another user.

We made additional updates to the way the OneXperience portal displays to align with Verisk branding guidelines.

Users can now select multiple files using the click-and-drag method while in the Files module.

We made additional updates to the way the OneXperience portal displays to align with Verisk branding guidelines.

We fixed an issue that prevented team members from immediately being hidden from view as soon as the Hide from policyholder option is selected for them.

We updated the naming convention for zip files containing all project files to include the OneXperience policy number to provide more useful information to the user.

We made additional updates to the way the OneXperience portal displays to align with Verisk branding guidelines.

We updated the detail reports definitions to more clearly identify the information included in each report.

We fixed an issue that prevented company team members who were removed from a project from being re-added to that project.

We fixed an issue that prevented instance administrators from adding team members when creating a team or adding team members to an existing team.

We made additional updates to the way the OneXperience portal displays to align with Verisk branding guidelines.

Administrators can now allow a project email to be added to a project and choose whether all team member notifications are also sent to the project email or sent only to the project email.

We moved the search and filter options in the Project Library to a new Search and filter drawer to provide greater consistency with similar options throughout OneXperience.

We made additional updates to the way the OneXperience portal displays to align with Verisk branding guidelines.

Project administrators, primary contacts, and full-access team members can now unshare personal property tasks. Users with whom these tasks are unshared no longer have access to those tasks.

Project administrators, primary contacts, and full-access team members can now unshare files. Users with whom these files are unshared no longer have access to those files.

We updated the way the OneXperience portal displays to align with Verisk branding guidelines.

We removed the administrator option to automatically run privacy checks on all uploaded images. Non-policyholders now manually select the images on which they want to run privacy checks in the Files and Personal Property modules.

We updated the way the OneXperience portal displays to align with Verisk branding guidelines.

When an adjuster license number is entered, and the appropriate token is added to notifications, that number is included in the following notifications sent to policyholders:

• Invite to policyholder
• Calendar event
• Updates on OneXperience project: Files (images, videos, documents)
• Updates on OneXperience project: Messages
• Video Collaboration Live Call Invite
• Video Collaboration Reminder
• Personal property—Build replacement inventory
• Personal property—Respond to flagged items
• Personal property—Changes submitted
• Personal property

This release also includes improvements to the performance and stability of OneXperience.

We decreased the amount of white space that displays at the bottom of the mobile app screen on devices using Safari iOS 15.

We improved how users update personal information in the Profile module by providing a drawer where they can add, edit, and delete their information.

Non-policyholder team members can now add their adjuster license number, for each state in which they are registered, to their profile information.

This release includes improvements to the performance and stability of OneXperience.

The Room Shape question for forms is now available in instances with the Fully Accessible option enabled. Users should use the accessibility scanner on existing forms with this question type to confirm that the forms are accessible or to identify what changes are needed to meet the accessibility standards.

We removed the beta designation from the “Allow live call to be accessed via the web (when supported by the user’s browser)” in the administrator video collaboration settings.

We updated color settings check to automatically detect the proper contrast color (black or white) to use for displayed text.

We updated the Current Satisfaction report to display according to the OneXperience Created date, with the most recently created projects listed first.

We updated several icons to be easier for users to recognize.

We updated our API offering to allow pending companies to add team members to a project.

The personal property question for forms is now available in instances with the Fully Accessible option enabled. Users should scan existing forms containing this question type to confirm that the forms are accessible or to identify changes they can make to the form to meet the accessibility standards.

Forms that span multiple pages are now available in instances with the Fully Accessible option enabled. Users should scan existing multiple-page forms to confirm they are accessible or to identify changes they can make to meet the accessibility standards.

We updated the page navigation in the Project Library to allow users to go directly to a specific page by entering that page number.

This release includes improvements to the performance and stability of OneXperience.

Instance administrators can now enable a setting at the resource level that prevents a resource from creating projects in the Project Library. Enabling this setting does not prevent a resource from creating new projects when they launch OneXperience from a linked product.

This change affects the Batch Import Resources workflow supported in the Add Resources drawer. Customers who use batch import resources must download the new import template to continue using this feature, because using the old template results in an error.