Xactware end-user license agreement (EULA)

Xactware privacy notice

OneXperience copyright

Xactware Information Security frequently asked questions

Team member: How do I start a live call?

Team member: What do I do if the policyholder isn't receiving the invitation to participate in a collaboration?

Team member: How long can a live call last?

Team member: Can the live call participant take pictures during the call?

Team member: What if I don't get any videos or snapshots from a live call?

Team member: How do I use Viewer Chat?

Team member: What are viewers?

Team member: How do I invite viewers to join a live call?

Team member: How do I know if there are connection problems during a live call?

Team member: How do I remove viewers from a live call session?

Team member: Can live call participants record videos during the call?

Team member: How do invitees know when to join a live call?

Team member: Add, edit, and delete room or item measurements

Team member: How do I take a measurement using the Measure tool?

Team member: How do I take a snapshot of a measurement I am taking?

Team member: How do I take a video of measurements I am taking?

Team member: How do I change the unit of measure that is being used in the Measure tool?

Team member: How do I know if I can use the Measure tool?

Team member: What is the Measure tool?

Team member: How do I exit the Measure tool?

Team member: How do I know if a device used for a video collaboration live call is AR-compatible?

Team member: What if I mark a wrong point?

Team member: How do I open the Measure tool?

Team member: Why are my video collaboration buttons disabled?

Team member: What types of files can I upload?

Team member: How do I see files?

Team member: Who gets to see project files?

Team member: What does filtering project files do?

Team member: How do I filter files?

Team member: How do I add files to a project?

Team member: How do I know when someone adds a file to a project?

Team member: How do I share project files?

Team member: How do I download files?

Team member: How do I know when and where media was captured?

Team member: How do I take a snapshot of an image while I’m looking at it?

Team member: What information is included with snapshots taken from images?

Team member: How do I capture a snapshot from an uploaded video while I am watching it?

Team member: What information is included with snapshots taken from videos?

Team member: How do I create a media sheet?

Team member: What happens to files when a project is archived?

Team member: How do I create a label?

Team member: How do I apply a label to a file?

Team member: How do I edit a label?

Team member: How do I remove a label from a file?

Team member: How do I delete a label?

Team member: How do I share or unshare a file label?

Team member: What does a privacy check do?

Team member: How do I send messages?

Team member: How do I know if someone sends me a message?

Team member: How do I reply to a message?

Team member: Who can see project messages?

Team member: What happens to messages when the project is marked complete or archived?

Team member: What are in-app notifications?

Team member: How do I choose the types of notifications I want to see in the portal?

Team member: How do I see my notification history?

Team member: How do I clear my in-app notification folder?

Team member: What is the shared calendar?

Team member: How do I add an event to the shared calendar?

Team member: How do I see event details?

Team member: How do I open the shared calendar?

Team member: How do I edit an event in the shared calendar?

Team member: How do I add an event from the shared calendar to my personal calendar?

Team member: How do I delete an event from the calendar?

Team member: Can I assign a task to myself?

Team member: How do I unassign tasks?

Team member: Who can see submitted task information?

Team member: Where do I find submitted task information?

Team member: What information is included in the submitted task PDF?

Team member: How do I assign a task?

Team member: When should I submit changes to a personal property inventory?

Team member: How do I find a specific item in a personal property inventory?

Team member: How do I submit changes to a personal property inventory?

Team member: What are Personal Property Sheets?

Team member: How do I know when a policyholder changes their personal preferences?

Xactware end-user license agreement (EULA)

Xactware privacy notice

OneXperience copyright

Xactware Information Security frequently asked questions (FAQ)

Policyholder: What are the system requirements for OneXperience?

Policyholder: How do I join my project?

Policyholder: Why can't I log in?

Policyholder: What if I can't remember my password?

Policyholder: How do I change my account password?

Policyholder: How do I change my account email address (Xactware ID)?

Policyholder: How do I add or change my personal information?

Policyholder: What are the benefits of setting my policy preferences?

Policyholder: How do I let my team know how and when to contact me?

Policyholder: How do I edit my personal preferences?

Policyholder: Why are my video collaboration buttons disabled?

Policyholder: How do I take a measurement using the Measure tool?

Policyholder: How do I exit the Measure tool?

Policyholder: How do I take a video of measurements I am taking?

Policyholder: Can I take pictures during the call?

Policyholder: How do I open the Measure tool?

Policyholder: How do I know if a device used for a live call is AR-compatible?

Policyholder: How do I know if I can use the Measure tool?

Policyholder: How do I take a snapshot of a measurement I am taking?

Policyholder: What is the Measure tool?

Policyholder: What if I mark a wrong point?

Policyholder: What if I don't get any videos or snapshots from a live call?

Policyholder: How long can a live call last?

Policyholder: What types of files can I upload to my project?

Policyholder: Who gets to see files in my project?

Policyholder: How do I see the files in my project?

Policyholder: How do I see the details of a file?

Policyholder: How do I add files to a project?

Policyholder: How do I share files in my project?

Policyholder: How do I take a snapshot of a video while I’m watching it?

Policyholder: What information is included with snapshots taken from videos?

Policyholder: How do I take a snapshot of an image while I’m looking at it?

Policyholder: What information is included with snapshots taken from photos?

Policyholder: How do I know when and where project media was captured?

Policyholder: How do I download files?

Policyholder: How do I remove files from my project?

Policyholder: What happens to the files in my project if it is marked complete or archived?

Policyholder: What does filtering project files do?

Policyholder: How do I filter files?

Policyholder: How do I know when someone adds a file to my project?

Policyholder: How do I create a label?

Policyholder: How do I delete a label?

Policyholder: How do I remove a label from a file?

Policyholder: How do I edit a label?

Policyholder: How do I share or unshare a file label?

Policyholder: How do I apply a label to a file?

Policyholder: Who gets to see the messages in my project?

Policyholder: How do I send messages?

Policyholder: How do I know if I have new messages in OneXperience?

Policyholder: How do I reply to a message?

Policyholder: What happens to messages if my project is finished and archived?

Policyholder: How do I let my insurance company know how I feel about the work being done on my project?

Policyholder: How do I choose who gets to see my current level of satisfaction?

Policyholder: How do I update my level of satisfaction if it changes?

Policyholder: How do I see my project team?

Policyholder: How do I find team members’ contact information?

Policyholder: What is the shared calendar?

Policyholder: How do I see event details?

Policyholder: How do I open the shared calendar?

Policyholder: How do I add an event to the shared calendar?

Policyholder: How do I edit events in the shared calendar?

Policyholder: How do I delete an event from the shared calendar?

Policyholder: How do I add an event from the shared calendar to my personal calendar?

Policyholder: How do I know when I can start working on a personal property task?

Policyholder: Can I attach an image file to a personal property item?

Policyholder: How do I add file attachments to my personal property items?

Policyholder: How do I know where file attachments were captured?

Policyholder: How do I edit inventory item details?

Policyholder: How do I know when changes are made to my personal property inventory?

Policyholder: How do I find items in my personal property inventory?

Policyholder: When should I submit changes to my personal property inventory?

Policyholder: How do I submit changes to my personal property inventory?

Policyholder: How do I complete a flagged item task?

Policyholder: How do I see the details of a flagged item?

Policyholder: How do I delete inventory items?

Policyholder: What are flagged items?

Policyholder: How do I know if I need to work on a flagged item?

Policyholder: How do I reset my flagged item filter settings?

Policyholder: How do I keep track of flagged items assigned to me?

Policyholder: How do I filter flagged items?

Policyholder: Who can see submitted task information?

Policyholder: Where do I find submitted task information?

Policyholder: What information is included in the submitted task PDF?

Policyholder: Where do I find the files uploaded as part of a task?

Policyholder: What are in-app notifications?

Policyholder: How do I access my notification history?

Policyholder: How do I clear my in-app notification folder?